We provide technical support both to clients with a network management contract and on a one-off basis. The contractual response time is within 2 hours on business days and we resolve up to 80 % of requests remotely – usually within minutes of your call, with no waiting for a technician to arrive. We are available Mon–Fri 8:00–17:00 CET on +420 324 141 555 or at info@schindler-sys.cz.
We provide remote support through TeamViewer QuickSupport. You do not need to install anything or have administrator rights – just run the downloaded file and read us the ID and password it shows. The connection lasts only for the duration of the call; once the window is closed the session ends, and nobody can reconnect to the computer without your knowledge.
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Having a few details ready usually speeds things up. This is not a formality – it narrows the search and often the problem is solved during the very first call:
The Schindler Systems Root CA root certificate is used to validate the certificates we issue for internal services in the networks we manage – company portals or VPN connections, for example. Until a computer has it among its trusted certificates, the browser reports a certificate error for these services. It installs into the trusted root certification authorities store.
If you are unsure about the installation, we will go through it with you over the phone or remotely – it is a matter of a few minutes.
We are happy to carry out a one-off job without a management contract; we charge it by the hour. If it turns out you are dealing with similar trouble repeatedly, though, regular network management on a flat fee works out cheaper – it includes monitoring that catches most outages before you notice them. We are glad to look, with no obligation, at what makes sense in your case.